Refund policy

We accept returns and issue refunds on eligible items within 30 days of your delivery date, as long as the item meets the eligibility requirements below.

Refunds are only available for items that are unopened, or opened but unused, returned in their original condition and packaging, along with valid proof of purchase or an order confirmation.

To start a return, contact us at support@primeamericanshop.com. Returns should be sent to:
6455 East Tropical Parkway STE 140, North Las Vegas, NV 89011

Once your return request is approved, we'll send you instructions for the return process. Please don't send anything back until your return has been authorized — items sent without prior approval may be rejected and returned to you at your own expense.

Have a question about a return? Reach out anytime at support@primeamericanshop.com.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If it's damaged, defective, or not what you ordered, let us know right away so we can look into it and make things right.

Exceptions / Non-Returnable Items
Some items can't be returned, including custom products (like special orders or personalized items), sale items, and gift cards.

We're also unable to accept returns on hazardous materials. If you have questions about a specific item, just get in touch.

Exchanges
We don't offer direct exchanges. If you'd like a different item, please return the eligible product per this policy — once approved, you can place a separate order for the item you want.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we receive your return, we'll inspect it to confirm it meets our eligibility requirements. We'll email you once your return has been reviewed, letting you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank, card provider, or payment service.

If you haven't received your refund within 15 business days of approval, please contact our support team at support@primeamericanshop.com so we can help.